This Cancellation and Refund Policy (“Policy”) sets forth the terms and conditions under which cancellations and refunds shall be processed in connection with services booked via the Vemigo platform, operated by Credoit Technologies Private Limited (“Vemigo”, “we”, “our”, or “us”). By booking a service through the Vemigo mobile application, website, or other affiliated channels (“Platform”), the customer (“you”, “your”, or “User”) agrees to abide by the terms stated herein.

Effective Date: 21-June-2025

1. Cancellation by the Customer

1.1 You may cancel a scheduled service appointment up to two (2) hours prior to the confirmed time slot without incurring any cancellation fees.

1.2 Cancellations initiated by the customer within two (2) hours of the scheduled appointment shall be deemed last-minute cancellations, and a nominal cancellation charge (ranging from ₹49 to ₹149, depending on the service type and location) may be applicable.

1.3 To initiate cancellation, the User must use the in-app or web-based cancellation interface or contact Vemigo customer support through authorized channels.

2. No-Show or Denial of Service

2.1 If the service partner (“Service Partner”) arrives at the designated service location and the customer:

• Is unavailable,
• Denies the service without prior notice, or
• Has provided incorrect or incomplete address details,

Such instances shall be treated as No-Shows and shall not be eligible for any refund. A site visit charge may be levied to compensate the Service Partner for logistical efforts.

3. Cancellation by Vemigo

3.1 Vemigo reserves the right to cancel any scheduled service in the event of:

• Unavailability of Service Partners,
• Force Majeure events including but not limited to weather disturbances, strikes, or acts of God,
• Operational or technical disruptions, or
• Safety concerns at the service location.

3.2 In such cases, the customer shall be informed promptly and provided the option to:

• (a) Reschedule the service at a mutually convenient time, or
• (b) Receive a full refund of the prepaid amount, if any.

4. Refunds

4.1 Refunds are applicable for:

• Eligible cancellations initiated by the customer under Clause 1.1, and
• Service failures or verified grievances raised under Clause 5.

4.2 Refunds, where approved, shall be processed within five (5) to seven (7) business days from the date of approval and credited to the original method of payment unless otherwise requested by the customer.

4.3 Vemigo shall not be responsible for delays in refund processing caused by third-party payment gateways, banks, or financial institutions.

5. Service Quality Disputes

5.1 Users may raise service-related grievances within twenty-four (24) hours of service completion by submitting relevant details (including but not limited to images, videos, or written feedback) through the Platform or by emailing support@vemigo.in.

5.2 All such disputes shall be reviewed internally, and resolutions may include:

• Re-servicing at no additional cost,
• Issuance of partial or full refund, or
• Denial of refund based on findings.

The decision of Vemigo shall be final and binding in such matters.

6. Mode of Refund

6.1 Refunds shall be processed to:

• (a) The original payment instrument (Card/UPI/Wallet), or
• (b) Vemigo Wallet or Service Credits, where explicitly requested or deemed appropriate by the user and Vemigo.

7. Modifications to This Policy

7.1 Vemigo reserves the right to amend, update, or modify this Policy at any time without prior notice. The updated version shall be published on the Platform and will take effect immediately unless stated otherwise.

8. Contact Information

For further clarification regarding this Policy or refund-related concerns, you may contact:

• Company Name: Credoit Technologies Pvt. Ltd.
• Email: support@vemigo.in
• Helpline: +91-8378 997 997
• Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST