⚖️ TL;DR - Privacy Policy Summary (For Information Only)

Welcome to Vemigo! Here's a quick summary of how we handle your data:

• We collect your info when you register, book a service, contact support, or provide feedback.
• We use your data to deliver services, send updates, improve the platform, and ensure security.
• We don't sell your data. Ever.
• We share your info only with trusted parties like Service Partners, Delivery Partners, or payment gateways—strictly to serve your requests.
• We protect your data using encryption, access control, and security best practices.
• We don't store sensitive payment info like card numbers or UPI PINs.
• You can opt out of promotional messages anytime.
• We use cookies to make your experience smoother—see Section 8.
• We'll notify you of any major policy updates. Continued use means you're okay with the changes.

👉 This summary is for your convenience only. For full legal details, please read the complete Privacy Policy below.

Effective Date: 21-June-2025

1. Introduction

At Credoit Technologies Pvt. Ltd., operating under the brand Vemigo, we understand the importance of your personal information and take your privacy seriously. As a user-centric technology platform that facilitates doorstep car care services and product deliveries, we recognize the trust you place in us when you share your personal details while using our website, mobile applications, and other digital services (collectively referred to as the “Platform” or “Services”).

This Privacy Policy is designed to transparently explain how we collect, use, store, disclose, and protect your personal information in the course of delivering our Services. Whether you're a customer booking a car care service, a service partner, a seller, or a delivery partner, this policy applies to you and governs how your data is handled when interacting with the Vemigo ecosystem.

We are committed to processing your personal information in accordance with applicable laws, including but not limited to the Information Technology Act, 2000, relevant data protection rules notified under it, and international privacy standards where applicable.

By accessing or using any part of the Vemigo Platform—such as browsing our website, downloading our app, creating an account, making a booking, providing feedback, or interacting with our support channels—you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

If you do not agree with any part of this policy or do not wish to share your personal data as described herein, you should discontinue using the Services.

We encourage you to read this policy in full to understand:

• What personal information we collect
• How and why we collect it
• How we use and protect your data
• Your rights and choices regarding your personal information

Your privacy is our priority, and we strive to maintain your trust by following ethical data practices and continuously improving our systems and policies to safeguard your information.

2. Information We Collect

a) Information You Provide

When you interact with the Vemigo platform—whether through our website, mobile application, or support channels—you may voluntarily provide us with certain personal information. This information is collected to facilitate service delivery, improve user experience, comply with legal obligations, and maintain operational standards. The categories of information you may provide include:

Full Name, Contact Number, and Email Address:
Collected during account registration or while booking services. These details are used for identification, communication, verification, and sharing booking confirmations, receipts, and service updates.

Address and GPS Location for Service Delivery:
Required to enable location-specific services, such as assigning Service Partners to your doorstep, estimating arrival times, and ensuring accurate fulfillment of services or deliveries. With your consent, location data may also be captured through your device's GPS functionality while using the app.

Vehicle Details (Make, Model, Color, Registration Number):
This information allows our Service Partners to identify and understand your vehicle before beginning any service. It also helps us recommend appropriate service packages based on your vehicle type.

Feedback, Support Queries, Reviews, and Ratings:
We collect user-submitted comments, complaints, ratings, and suggestions to improve platform quality and ensure accountability among Service Partners, Sellers, and Delivery Partners. These may be displayed publicly with your first name unless anonymity is requested.

Documents for Identity or Service Verification (Where Required):
In certain cases, such as onboarding Service Partners, franchise signups, or high-value service bookings, we may request supporting documents like government-issued ID proof, vehicle ownership proof, or GST registration. This helps us verify legitimacy, prevent fraud, and ensure safety and compliance on the platform.

All personal data you voluntarily share with us is treated with the utmost confidentiality and used strictly for the purposes outlined in this Privacy Policy.

b) Automatically Collected Data

In addition to the information you provide directly, Vemigo also collects certain data automatically when you interact with our platform. This helps us improve performance, personalize user experience, and secure our systems. The categories of automatically collected data include:

Device Type, Browser, and Operating System:
We collect information about the device and browser you use to access the platform, such as device model, manufacturer, operating system version, screen resolution, and browser type. This helps us optimize compatibility and app functionality across different devices.

IP Address, Time Zone, and Usage Data:
Your IP address and time zone are used to detect geographic location (at a city or region level), prevent fraudulent activities, and localize services (e.g., showing region-specific prices or availability). Usage data such as the time and duration of visits, page views, clicks, and navigation flow is captured for analytics purposes.

App Activity Logs and Service Preferences:
We track how you interact with features of the app—like services viewed, bookings made, buttons clicked, or settings changed. This behavioral data helps us understand customer preferences and improve the platform experience by making it more intuitive and relevant.

Cookies and Similar Technologies:
Our website uses cookies, beacons, pixels, and local storage to remember your preferences, keep you logged in, and deliver a smooth user experience. These technologies also help us analyze site traffic, run targeted promotions, and measure performance. For more details, please refer to Section 8: Cookies and Tracking Technologies.

This automatically collected data is generally non-personally identifiable on its own, but when combined with other data you provide, it may become linked to your identity and treated as personal data under applicable laws.

c) Payment Information

While using the Vemigo platform to purchase services or products, you may be required to make payments via UPI, debit/credit cards, net banking, or digital wallets. In doing so, certain payment-related data may be captured and processed to facilitate the transaction. However, Vemigo takes privacy and security seriously and adheres to the highest standards for handling such sensitive information.

We Do Not Store Sensitive Payment Information:
Vemigo does not store or retain any full card numbers, CVV codes, UPI PINs, bank login credentials, or wallet authentication tokens on its servers. All payment-related data is entered directly by the user into a secure interface provided by the authorized payment gateway.

Third-Party Payment Gateways:
All financial transactions on the Vemigo platform are processed via reputable and PCI-DSS (Payment Card Industry – Data Security Standard) compliant third-party payment gateways. These payment processors are responsible for encrypting and securing the transaction information and are bound by regulatory requirements to safeguard customer data.

Transaction Records:
While we do not store your payment credentials, we may retain metadata such as transaction IDs, payment method used (e.g., card, UPI, wallet), timestamp, payment status, and partial masked details (e.g., last four digits of the card) to help with confirmations, invoicing, refunds, support requests, and fraud prevention.

Security Assurance:
By using the platform, you agree to the terms and privacy policies of the respective payment gateway partner. Vemigo is not liable for any data breaches, unauthorized access, or failures on the part of third-party payment processors, although we strive to partner only with industry-certified providers.

3. How We Use Your Information

The personal information we collect is used to provide, manage, enhance, and secure the services you access through the Vemigo platform. We are committed to using your data responsibly and only for legitimate business and operational purposes. The key ways in which we use your information include:

Facilitate Bookings and Service Delivery
We use your contact details, location, and service preferences to assign Service Partners, coordinate appointments, process product orders, and ensure that services are delivered efficiently and accurately at your chosen location.

Send Confirmations, Updates, and Invoices
Your email and phone number allow us to send real-time updates related to your bookings, such as confirmations, reminders, status alerts, and invoices. These communications are essential to keeping you informed and ensuring a smooth transaction experience.

Respond to Support Queries or Complaints
When you reach out to our customer support, we use your submitted information, booking history, and related data to resolve your concerns, answer questions, and provide assistance. This also helps us train our support staff and improve service quality.

Improve App Features, Performance, and Personalization
We analyze aggregated user behavior to optimize our platform's usability, introduce relevant features, reduce bugs, and personalize content such as service recommendations or display preferences based on your past interactions.

Prevent Fraud, Abuse, or Security Breaches
User data is monitored for anomalies that may suggest fraud, misuse, or unauthorized access. This includes detecting duplicate accounts, verifying identities, and blocking suspicious transactions or activities.

Comply with Legal and Regulatory Obligations
We may process and store certain information to meet legal and regulatory obligations such as taxation, audit trails, service records, and consumer protection laws. For example, we may retain transaction data for income tax or Goods and Services Tax (GST) compliance.

Offer Promotions or Service-Related Communication (Opt-Out Available)
With your consent, we may use your contact information to send promotional offers, referral rewards, app updates, or service announcements. You can opt out of such marketing communications at any time via in-app settings or unsubscribe links.

4. Sharing of Information

At Vemigo, we prioritize your trust and handle your personal information responsibly. We only share your data with third parties when it is essential for delivering our services, fulfilling legal obligations, or improving your user experience. The categories of entities we may share your information with are listed below:

Service Partners (Car Care Professionals)
We share relevant booking details such as your name, contact number, service address, vehicle information, and requested service type with the assigned Service Partner. This allows them to prepare and deliver the service as scheduled. They are bound by confidentiality and platform guidelines to use this data only for the purpose of fulfilling the service.

Delivery Partners
When you purchase car care products through the platform, your delivery information (name, address, and phone number) is shared with the assigned Delivery Partner. This is necessary to ensure accurate and timely delivery of the products you've ordered.

Payment Gateway Providers
To process payments, we share necessary billing metadata (e.g., amount, order ID, transaction type) with PCI-DSS-compliant payment gateways. These third-party processors securely handle your financial information. We do not store sensitive payment data such as card numbers or UPI PINs.

Marketing and Analytics Tools
With your consent, we may share limited non-sensitive data with trusted marketing or analytics platforms to run campaigns, measure performance, or personalize your experience. You may opt out of such usage through your settings or unsubscribe links in emails.

Legal and Regulatory Authorities
We may disclose your information to law enforcement, regulators, government agencies, or legal advisors if such disclosure is required by applicable law, legal proceedings, court orders, or to prevent fraud or abuse of the platform.

No Selling or Trading of Data
We do not sell, lease, or trade your personal data to third-party advertisers, data brokers, or external marketers. All data handling is done with your privacy in mind and in accordance with applicable data protection laws.

5. Data Security

At Vemigo, safeguarding your personal information is a top priority. We implement a multi-layered security approach to ensure your data is protected from unauthorized access, misuse, or disclosure. Our security practices are aligned with industry standards and continuously updated to stay ahead of evolving threats.

Key measures we implement include:

SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology. This helps prevent interception or tampering during data transfer.

Secure Servers and Hosting Infrastructure: Our platform is hosted on reputable cloud infrastructure providers that follow best-in-class security protocols, including firewalls, intrusion detection systems, and continuous monitoring.

Role-Based Access Control (RBAC): Only authorized personnel with a legitimate business need have access to your data. Internal access is strictly monitored and controlled based on defined roles and responsibilities.

Data Segregation and Backups: Your information is logically separated from that of other users and is backed up regularly to ensure data integrity in case of system failures or disasters.

Regular Vulnerability Scans and Patching: We routinely scan our systems for vulnerabilities and apply timely updates and patches to mitigate known security risks.

Fraud Detection and Monitoring: We maintain tools and algorithms that detect suspicious activity, such as unusual login attempts, payment anomalies, or abusive behavior, to help prevent fraud and identity theft.

While we do everything reasonably possible to secure your data, it's important to understand that no digital transmission method or storage system can be guaranteed 100% secure. As a user, you also play a role in keeping your information safe by using strong passwords, keeping your device secure, and logging out after each session.

By continuing to use the platform, you acknowledge and accept the inherent security risks associated with online platforms. In the event of a data breach that affects your personal information, we will notify you as required by applicable law and take appropriate remedial steps.

6. Data Retention

At Vemigo, we retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The duration for which we retain data depends on the nature of the data, the reason it was collected, and legal or operational requirements.

We retain user data for the following key purposes:

• Active Account Usage: As long as your account remains active on the Vemigo platform, we retain your personal information to provide uninterrupted access, maintain service history, support customer service, and enable personalized experiences.
• Transactional Records: Booking records, invoices, transaction metadata, and customer feedback are retained to comply with legal, regulatory, and tax requirements. These records may be preserved even after account deletion, as required by laws such as the Income Tax Act or GST laws.
• Legal and Security Obligations: In certain cases, we may retain information for a longer period if it is necessary for legal claims, law enforcement requests, dispute resolution, fraud prevention, or enforcing our Terms of Use.
• Deleted Accounts: When a user requests account deletion, we will anonymize or securely delete personal information within a reasonable timeframe, subject to retention of certain data as required for compliance or record-keeping purposes.
• Backup Systems: Your data may remain in backup archives for a limited duration even after deletion, but it will not be used for any other purposes unless required by law.

You may request account closure or data deletion by contacting Vemigo customer support. Once verified, we will process your request in accordance with applicable laws and notify you upon successful deletion or provide a rationale for any retained data.

By continuing to use the platform, you acknowledge and agree to this data retention policy.

7. Your Rights

As a user of the Vemigo platform, you have specific rights regarding the personal information we collect and process about you. These rights are provided to ensure transparency, control, and accountability in how your data is handled. We are committed to honoring these rights in accordance with applicable data protection laws.

1. Right to Access and Review Your Personal Data
You have the right to request a copy of the personal information we hold about you. Upon verification of your identity, we will provide access to the relevant data maintained in our systems, including account details, transaction history, and communication records.

2. Right to Rectify Inaccuracies or Update Information
If you believe any of the personal data we hold is incomplete, inaccurate, or outdated, you may request a correction. You can also directly update your profile information through the app or website under your account settings.

3. Right to Withdraw Consent
If you have previously provided consent for us to process your data—for example, for marketing or promotional communication—you have the right to withdraw that consent at any time. You can opt out via unsubscribe links in emails or adjust your notification settings in the app.

4. Right to Request Deletion of Your Data
You can request the deletion of your account and associated personal information by contacting our support team. We will process your request in accordance with applicable legal and regulatory requirements. Please note that certain information may be retained to meet legal obligations or resolve disputes.

5. Right to Restrict or Object to Processing
In certain situations, such as when contesting the accuracy of your data or when you object to processing for specific purposes, you may request that we restrict or stop further processing until the matter is resolved.

6. Right to Portability (Where Applicable)
Subject to applicable laws, you may request that we transfer your personal data to another service provider in a commonly used, machine-readable format.

Exercising Your Rights
To exercise any of these rights, please contact our Data Support Team at : support@vemigo.in

We may request additional information to verify your identity and process your request securely. All legitimate requests will be responded to within a reasonable time frame, in accordance with applicable laws.

8. Cookies & Tracking (Expanded)

Vemigo uses cookies and similar tracking technologies to enhance the functionality, usability, and personalization of our website and mobile application. These technologies help us understand how users interact with our platform, improve performance, and offer a more seamless and tailored experience.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit a website. They enable websites to remember user preferences, login details, and browsing behavior over time.

Types of Cookies We Use:

• Essential Cookies: Required for the basic functioning of the platform. These cookies help with navigation, secure logins, and service booking flows.
• Performance and Analytics Cookies: Used to collect aggregated data about how users interact with our website or app, such as page views, time spent, and click paths. This helps us identify issues and improve the platform.
• Functionality Cookies: Remember your choices (e.g., language preference, saved address) to provide a more customized experience.
• Marketing and Third-party Cookies: May be used (with consent) to show you relevant ads or promotions across the web based on your interactions with Vemigo.

Managing Cookies:

Most browsers accept cookies by default, but you can change your browser settings to reject some or all cookies. You can typically:

• View which cookies are stored
• Delete cookies manually
• Block third-party cookies
• Set your browser to notify you when cookies are being placed

However, please note that disabling certain cookies may affect the core functionality of the platform, such as login sessions, location-based services, or personalized recommendations.

Consent:

By continuing to use the Vemigo platform, you consent to our use of cookies as described in this section. You can review or change your cookie preferences anytime through your browser settings or app permissions (where supported).

For more detailed information about cookies and your rights, you may refer to your browser's help documentation or visit www.aboutcookies.org.

9. Children's Privacy

Vemigo is intended for use by adults and is not directed at or intended for children under the age of 18. We do not knowingly collect, solicit, or process personal information from minors. Users must be at least 18 years old or the legal age of majority in their jurisdiction to register, access, or use any part of the Vemigo platform.

If we become aware that a user under the age of 18 has created an account or submitted personal data through our platform, we will take immediate steps to remove the account and delete the information from our systems in compliance with applicable laws.

Parents or legal guardians who believe that their child may have provided us with personal information without their consent are encouraged to contact us at support@vemigo.in. Upon receiving such a request, we will verify the concern and, if applicable, delete the minor's information promptly and take steps to prevent future access.

By using the platform, you confirm that you are either:

• At least 18 years of age, or
• Accessing the services with the knowledge and consent of a parent or legal guardian (where permitted under law)

We strongly encourage parents and guardians to monitor their children's internet usage and guide them in using online platforms responsibly and safely.

10. Third-Party Links

The Vemigo platform may contain links to external websites, applications, or services operated by third parties. These links are provided for your convenience and informational purposes only, such as accessing third-party product pages, payment gateways, location services, or promotional offers.

We do not control or operate these third-party websites, and we are not responsible for the content, practices, privacy policies, or terms and conditions of any external service you choose to visit via our platform. Inclusion of such links does not imply any endorsement, affiliation, or partnership with the third party unless explicitly stated.

Once you leave the Vemigo platform and access a third-party service, any personal data you provide to that site or service will be governed by their own privacy policy—not ours. This includes any data collected during purchases, account registrations, or interactions with tools and widgets embedded by third parties.

We strongly recommend that you review the privacy policies, terms of use, and security practices of all third-party websites or services before providing them with any personal or financial information.

Vemigo disclaims all responsibility for loss, misuse, or misuse of information caused by third-party actions outside our control. Your use of such links is at your own discretion and risk.

11. Changes to This Policy

Vemigo reserves the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our data practices, services, applicable legal or regulatory requirements, or to address user feedback. We are committed to ensuring that our privacy practices remain transparent, current, and compliant with relevant standards.

When we make material changes to this policy—such as how we collect, use, or share your personal data—we will notify you through appropriate means. These may include:

• Sending an email to the registered address associated with your Vemigo account
• Posting an in-app notification or pop-up
• Displaying a banner or alert on our website or mobile app
• Publishing an updated version with a revised "Last Updated" date at the top of the policy

We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your data. Continued access to or use of the Vemigo platform after any changes to the policy signifies your acceptance of those changes.

If you do not agree with any updated terms in the revised policy, you should stop using the Services and may request account closure by contacting our support team.

By using our platform, you acknowledge that you have read and understood this policy and agree to its terms, including any updates made from time to time.

12. Contact Us

• Company Name: Credoit Technologies Pvt. Ltd.
• Platform: Vemigo
• Email: support@vemigo.in
• Phone: +91-8378 997 997
• Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST