This Shipping and Delivery Policy (“Policy”) governs the terms under which services and physical products, if any, are delivered to customers (“User”, “you”, or “your”) through the Vemigo platform, operated by Credoit Technologies Private Limited (“Vemigo”, “we”, “us”, or “our”).
By placing an order or booking a service on the Vemigo mobile application, website, or any affiliated channel (collectively, the “Platform”), the User agrees to be bound by the terms set forth below.

Effective Date: 21-June-2025

1. Scope of Policy

1.1 This Policy applies to:

• Service Orders - Bookings for doorstep car care services;
• Product Orders - Purchase of any consumables, tools, accessories, or merchandise sold through the Platform.

2. Service Delivery (Doorstep Car Care)

2.1 Services booked on the Vemigo platform are delivered at the customer’s specified location (home, office, or other permitted premises) at the scheduled date and time.

2.2 Users must ensure:

• Accurate location details are provided;
• The vehicle is available and accessible;
• The necessary permissions (e.g., gated community access) are secured.

2.3 In case of delay due to uncontrollable circumstances (e.g., weather, traffic, technical issues), Vemigo or the assigned Service Partner shall make reasonable efforts to inform the customer and reschedule the service accordingly.

3. Product Shipping (If Applicable)

3.1 Physical goods ordered via the Platform, if any, shall be shipped to the address provided during checkout.

3.2 Delivery timelines will be communicated at the time of purchase and may vary based on location, courier availability, and product type.

3.3 Vemigo partners with third-party logistics providers for shipping. While we strive for timely delivery, Vemigo is not liable for delays caused by courier partners, strikes, natural disasters, or unforeseen logistics issues.

3.4 Title and risk of loss for products pass to the customer upon delivery to the specified address.

4. Delivery Charges

4.1 For services: Delivery charges, if applicable (such as long-distance charges, premium slots, etc.), will be clearly displayed during booking.

4.2 For products: Shipping charges (if any) will be communicated at checkout. Free shipping may apply based on promotions or minimum order values.

5. Failed or Delayed Deliveries

5.1 For services:

• If the customer is unavailable or the vehicle is inaccessible at the time of delivery, the booking may be marked as a No-Show and cancellation or rescheduling fees may apply.

5.2 For products:

• If delivery fails due to incorrect address or unavailability, the package may be returned to the origin. In such cases, re-shipping charges may apply.

6. Inspection and Acceptance

6.1 Upon completion of service, the customer is encouraged to inspect the vehicle and report any concerns immediately.

6.2 For physical products, please inspect the package at delivery and report any visible damage or missing items within 24 hours via email to support@vemigo.in.

7. Change in Address or Schedule

7.1 Customers must notify Vemigo at least 4 hours in advance in case of:

• Change of delivery address for products;
• Rescheduling or relocation of car care service appointments.

7.2 Requests for changes are subject to availability and confirmation from Vemigo.

8. Contact Information

For any questions, support, or escalations related to shipping or service delivery, please contact:

• Company Name: Credoit Technologies Pvt. Ltd.
• Email: support@vemigo.in
• Helpline: +91-8378 997 997
• Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST