⚖️ TL;DR – Summary of Terms of Use (Informational Only)

Welcome to Vemigo! Here's a quick summary of what you need to know:

• We're a platform, not the service provider — We connect you with trained Service Partners and Sellers. We don't directly wash your car or sell you products.
• You agree to our Terms by using our website or app.
• You must be 18+ (or have guardian consent) to use the platform.
• Service Partners are independent — They're responsible for delivering the services, not us.
• Pricing may change, and we show you the final amount before you confirm.
• You can cancel bookings (with fair notice), and refunds follow our stated policies.
• We don't store payment info and use secure third-party payment gateways.
• We're not liable for damages, delays, or dissatisfaction from services provided by third parties.
• Be respectful in reviews and communications. No abuse or fake reviews allowed.
• Your data is safe and used as per our Privacy Policy.
• We may update these terms, and continued use means you accept them.

👉 For full legal details, please read the complete Terms of Use below. The summary above is for convenience only and is not legally binding.

PART A - INTRODUCTION

Welcome to Vemigo, a premium doorstep car care platform owned and operated by Credoit Technologies Pvt. Ltd., a company duly incorporated under the Companies Act, 2013, and governed by the laws of India.

Vemigo is designed to serve as a technology-driven platform that facilitates seamless connections between Customers and independently operating Service Partners (car care professionals) as well as authorized product sellers. Unlike traditional service providers, Vemigo does not directly offer car care services or products. Instead, we provide the digital infrastructure, operational framework, and support systems that empower Service Partners and Sellers to deliver high-quality services and products to Customers.

Our role includes, but is not limited to:

• Offering training and onboarding programs for Service Partners
• Providing Standard Operating Procedures (SOPs) to maintain service consistency
• Enabling brand visibility and marketing support
• Facilitating online bookings, payment processing, and customer feedback
• Supporting logistics and communication tools to streamline service delivery

By accessing or using any part of the Vemigo platform—whether via our website, mobile application, or other digital services (collectively referred to as the “Services”)—you agree to comply with and be legally bound by the terms and conditions outlined in this Terms of Service agreement (“Terms”).

These Terms apply to all users of the platform, including but not limited to:

• Individuals using the platform to book car care services (“Customers”)
• Car care professionals or businesses offering services via the platform (“Service Partners”)
• Vendors listing and selling car care-related products (“Sellers”)
• Delivery personnel or companies facilitating the movement of goods or equipment (“Delivery Partners”)

If you do not agree to any part of these Terms or do not wish to be bound by them, you are advised to immediately discontinue your use of the platform.

By continuing to use the Services, you affirm that you have read, understood, and accepted the Terms of Use, and that you are either:

• At least 18 years of age and legally competent to enter into a binding agreement under applicable law, or
• Using the platform under the supervision and with the consent of a parent or legal guardian (where legally permitted)

PART B - DEFINITIONS

For the purposes of these Terms of Use and any related documents, the following terms shall have the meanings assigned below. These definitions are intended to provide clarity and consistency throughout the user experience on the Vemigo platform.

Customer
An individual, household, or business entity that registers with Vemigo for the primary purpose of booking car care services (such as washing, detailing, or maintenance) or purchasing car care-related products. Customers are required to provide accurate information during registration and are entitled to use platform features in accordance with these Terms.

Service Partner
A skilled professional, franchisee, or business organization registered with Vemigo to offer vehicle-related services to Customers through the platform. Service Partners may operate independently or under a Vemigo-affiliated brand, and are expected to adhere to prescribed quality standards, SOPs, and customer handling protocols.

Seller
Any individual or legal entity that lists, promotes, and sells car care products (such as cleaning supplies, accessories, or tools) through the Vemigo platform. Sellers must comply with applicable commerce laws, listing standards, and product fulfillment guidelines as specified by Vemigo.

Delivery Partner
A third-party logistics provider, courier service, or verified individual responsible for the pickup and delivery of physical goods purchased via the Vemigo platform. Delivery Partners are accountable for ensuring safe, timely, and traceable deliveries and may be managed either directly by Vemigo or by Sellers.

SOP (Standard Operating Procedures)
A documented set of instructions, service protocols, quality checklists, and operational standards issued or approved by Vemigo to ensure uniformity, safety, and high-quality service across all Service Partners. SOPs may vary based on service type, location, or client requirements.

Platform
The complete digital environment owned and operated by Vemigo, which includes but is not limited to the Vemigo website, mobile applications (Android/iOS), Service Partner and Seller dashboards, admin panels, customer portals, APIs, and all backend infrastructure used to support services and transactions.

Device
Any internet-enabled, compatible hardware—such as a smartphone, tablet, desktop, or laptop—used by a Customer, Service Partner, Seller, or Delivery Partner to access, interact with, and transact on the Vemigo platform. Users are responsible for ensuring their device meets the technical requirements for using the Services.

PART C - ACCEPTANCE & ELIGIBILITY

By accessing or using any part of the Vemigo platform—including but not limited to the website, mobile app, partner portals, or support services—you acknowledge and affirm that you have read, understood, and agreed to be legally bound by these Terms of Use, along with our Privacy Policy and any additional platform rules, guidelines, or disclaimers made available to you.

Your continued use of the platform constitutes your active and informed acceptance of the Terms. If you do not agree to be bound by these Terms or any future updates thereof, you must discontinue use of the Services immediately.

To be eligible to use the platform, you must meet the following conditions:

• You are at least 18 years of age, or the legal age of majority as defined by the jurisdiction from which you access the platform.
• You possess the legal capacity to enter into a binding contract under applicable law.
• You are not prohibited from using the platform or receiving services under the laws of India or any other relevant jurisdiction.
• You provide accurate, current, and complete registration information as required by the platform during sign-up or onboarding.

If you are accessing or using the platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the full authority to bind such entity to these Terms and that such entity accepts these Terms.

Vemigo reserves the right to deny access, suspend accounts, or restrict use of the platform to any individual or entity found to be ineligible, in breach of the Terms, or engaged in fraudulent or unlawful conduct.

PART D - TERMS FOR CUSTOMERS

1. Registration

1.1 Eligibility

To register as a Customer on the Vemigo platform, you must be at least 18 years old and capable of entering into a legally binding contract under applicable laws. By registering, you confirm that you meet these eligibility requirements.

1.2 Accurate Information

During the registration process, Customers are required to provide accurate, complete, and up-to-date information, including but not limited to:

• Full name
• Valid contact number and email address
• Accurate service address(es)
• Vehicle details (such as make, model, registration number, color)
• Any other information reasonably requested by Vemigo for account verification or service delivery

Failure to provide truthful and updated information may result in suspension or termination of your account without prior notice.

1.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password. You agree not to share your credentials with anyone or allow any unauthorized person to access your account. Any activity conducted through your account will be presumed to have been done by you or with your authorization unless you notify us immediately of any suspected unauthorized access.
Vemigo shall not be liable for any loss or damage arising from your failure to safeguard your credentials or for any unauthorized use of your account.

1.4 Verification and Consent

By registering, you authorize Vemigo to contact you via phone, SMS, email, or through the app regarding your bookings, promotional offers, service updates, and feedback collection. You may opt-out of non-transactional communication at any time using the available opt-out mechanism.

1.5 One Account Per Customer

Each Customer is permitted to maintain only one active account. Multiple accounts created with the intention of abusing promotional offers, referring oneself, or manipulating the platform may lead to suspension or permanent deactivation of all associated accounts.

1.6 Data Responsibility

You agree that all data you submit to the platform remains your responsibility. Any inaccuracy, outdated information, or misrepresentation may affect service delivery, and Vemigo will not be held responsible for the consequences of such errors.

1.7 Right to Refuse Registration

Vemigo reserves the right to refuse registration or terminate an account at its sole discretion, without providing any reason, particularly in cases involving suspected fraud, abuse, or violation of these Terms.

2. Accessing Services

2.1 Service Availability

Upon successful registration and verification, Customers gain access to a suite of services offered through the Vemigo platform, including car care services provided by independent Service Partners and car care products offered by third-party Sellers. Access to certain services may be subject to location, availability, operational hours, and the capabilities of specific Service Partners or Sellers.

2.2 Discovery and Selection of Service Partners

Customers can browse and select from a curated list of Service Partners who have either been trained by Vemigo or vetted to meet service standards. Each Service Partner operates independently and may offer services either at the Customer's doorstep or from their own premises.

Vemigo strives to display accurate information about the Service Partners, including:

• Service offerings
• Pricing
• Ratings and reviews
• Estimated service duration
• Availability and service zones

However, the final responsibility for service execution, quality, punctuality, and customer satisfaction lies solely with the respective Service Partner.

2.3 Booking Services

Customers can book services through the Platform by selecting the desired service, location, time slot, and Service Partner (where applicable). Upon booking, a confirmation will be shared via SMS, email, or app notification.
While Vemigo facilitates bookings, it does not provide the service directly. The Customer enters into a service agreement with the Service Partner, and Vemigo's role is limited to technology facilitation, coordination, and support.

2.4 Product Ordering

In addition to services, Customers can purchase car care-related products listed on the Platform by authorized third-party Sellers. Product details, prices, availability, warranties, and shipping options are displayed as provided by the respective Sellers.
Vemigo is not the manufacturer or seller of these products but acts as an intermediary facilitating product discovery, ordering, and delivery.

2.5 Deliveries and Logistics

Product deliveries may be fulfilled by the Seller directly or through third-party Delivery Partners. While Vemigo may assist in tracking and coordinating deliveries, the responsibility for timely delivery, packaging, and condition of goods lies solely with the Seller and/or Delivery Partner.

2.6 Service Feedback and Reviews

Customers are encouraged to submit feedback and ratings for their service experience to help maintain quality standards and accountability among Service Partners and Sellers.
All reviews must be honest, respectful, and based on genuine experiences. Vemigo reserves the right to remove reviews that are misleading, abusive, spammy, or violate community standards.

2.7 Right to Refuse or Restrict Access

Vemigo reserves the right to restrict, suspend, or terminate access to services for any Customer who:

• Violates the Terms of Use
• Engages in abusive behavior towards Service Partners, Sellers, or support staff
• Misuses the platform for fraudulent or illegal activities
• Attempts to manipulate reviews, pricing, or bookings

2.8 Limitations and Disclaimers

While we strive to ensure a seamless experience, Vemigo cannot guarantee:

• Uninterrupted access to services
• Accuracy or completeness of third-party content
• Availability of specific Service Partners or products at all times
• That services or products will meet individual expectations

The platform may be subject to periodic maintenance, updates, or unforeseen technical issues. In such cases, Vemigo shall not be held liable for any delays, disruptions, or inconvenience caused.

3. Payments & Pricing

3.1 Dynamic Pricing Structure

All service prices displayed on the Vemigo platform are indicative and may vary based on several factors, including but not limited to:

• Type and complexity of the service
• Vehicle category (e.g., hatchback, sedan, SUV, luxury)
• Location and city-specific service rates
• Distance or travel time required by the Service Partner
• Current demand or surge pricing during peak hours, holidays, or high-demand days

Vemigo reserves the right to revise prices at any time. Final pricing will be confirmed at the time of booking. Customers are advised to review and agree to the price before confirming a booking.

3.2 Inclusive vs. Exclusive Pricing

Unless explicitly stated, all service prices are inclusive of applicable service charges and platform facilitation fees. Any taxes, duties, or statutory levies applicable under law may be added at checkout and will be shown clearly before payment confirmation.

For certain services (e.g., detailing, repairs), if the scope of work changes after inspection by the Service Partner, the Customer will be informed, and updated charges may be applicable with Customer consent.

3.3 Accepted Payment Methods

Vemigo offers multiple secure and convenient payment options:

• Online Payments: Through UPI, credit cards, debit cards, net banking, wallets, or other authorized digital payment systems
• Cash on Delivery (COD): Where enabled, Customers may opt to pay the Service Partner directly in cash upon completion of the service

Vemigo may limit or disable COD for specific services, users, or locations at its discretion, especially in cases of high-value transactions, previous payment failures, or suspected misuse.

3.4 Third-Party Payment Gateways

All online payments are processed through third-party payment gateway providers that are PCI-DSS compliant. Vemigo does not store or retain any sensitive payment information such as card numbers, CVV, or net banking credentials on its servers.

By choosing to make a payment through any of these gateways, the Customer agrees to be bound by the terms and conditions of the respective payment processor. Vemigo shall not be liable for any payment failures, delays, reversals, or unauthorized transactions attributable to the third-party processor or Customer error.

3.5 Invoice and Payment Confirmation

Upon successful booking and payment, Customers will receive a digital invoice or payment confirmation via email, SMS, or within the app. This invoice may include service details, pricing breakdown, applicable taxes, and the identity of the Service Partner.

3.6 Failed Transactions & Refunds

In the event of a failed payment where the amount is debited but the booking is not confirmed, the amount will be automatically refunded within the standard banking timelines (typically 5–7 business days). If the amount is not refunded within this period, the Customer may raise a support ticket with Vemigo.

3.7 Disputes and Chargebacks

If a Customer raises a payment dispute or chargeback through their bank or card issuer, Vemigo reserves the right to temporarily suspend the Customer's account and restrict access to further bookings until the issue is resolved.

3.8 Promotions, Offers, and Cashback

Vemigo may, from time to time, provide promotional discounts, referral cashback, or coupon codes. These offers are subject to individual terms, have defined validity periods, and may be revoked without prior notice.

Any misuse or fraudulent use of such offers may lead to cancellation of bookings and account restrictions.

4. Booking, Cancellation & Refunds

All service bookings made through the Vemigo platform are subject to confirmation and are dependent on the availability of Service Partners in the Customer's selected location and time slot. Upon booking, Customers will receive a confirmation notification through SMS, email, or in-app message. If a selected slot is unavailable, Vemigo may offer alternative scheduling options.

Customers are permitted to cancel a confirmed booking without any penalty if the cancellation is made at least one hour prior to the scheduled service time. This allows Service Partners to manage their schedules efficiently and avoid unnecessary travel.

For cancellations made less than one hour before the scheduled service time, a cancellation fee may apply. This fee will either be a flat ₹100 or 25% of the total booking amount, whichever is higher. This fee is intended to compensate Service Partners for their lost time and resources due to last-minute changes.

In cases where a prepayment has been made and the booking is eligible for a refund (e.g., timely cancellation or service cancellation by Vemigo due to uncontrollable factors), the refund will be processed to the original payment method. Refunds will be initiated within 7 to 14 business days, depending on the Customer's bank and payment gateway processing times.

Vemigo reserves the right to reschedule or cancel bookings under certain circumstances, such as:

• Unavailability of Service Partners due to unforeseen reasons
• Severe weather conditions
• Operational limitations or safety concerns

In such cases, Customers will be notified promptly, and either a rescheduled appointment or a full refund will be offered, depending on Customer preference and feasibility.

Customers are encouraged to reach out to Vemigo Support in case of any disputes or dissatisfaction regarding cancellations or refund processing timelines. All decisions made by Vemigo regarding cancellation fees, refunds, and rescheduling will be final and binding.

5. Service Delivery

Vemigo functions as a technology platform that connects Customers with independently operating car care professionals ("Service Partners") who have either been trained by Vemigo or verified to follow agreed-upon Standard Operating Procedures (SOPs). While Vemigo provides training, SOPs, branding, and technology to enable a standardized and quality-driven service experience, the actual execution of services is the sole responsibility of the Service Partner.

Estimated timelines for service completion are provided at the time of booking based on standard durations for the selected service type. However, actual service time may vary depending on several factors, including the condition of the Customer's vehicle, location-specific constraints, weather conditions, or delays in Partner arrival due to traffic or scheduling.

Certain optional or add-on services such as fragrance sprays, protective coatings, tire polish, etc., may be offered at the discretion of the Service Partner and are subject to availability at the time of service. Customers are encouraged to confirm the availability of such services in advance.

While Vemigo may provide technical assistance, digital service tracking, and support in dispute resolution, it does not assume any responsibility for the quality, completeness, timeliness, or consequences of the service rendered. Any issues, damages, dissatisfaction, or complaints arising from the service must be addressed directly with the Service Partner. Vemigo may facilitate communication and assist in finding a resolution, but ultimate accountability lies with the Service Partner delivering the service.

6. Liability & Responsibility

Vemigo operates solely as a platform that connects Customers with independently operating Service Partners and facilitates service bookings, support, and digital infrastructure. While we make reasonable efforts to onboard Service Partners who follow defined SOPs and quality standards, the actual delivery of services is carried out by third-party individuals or businesses. As such, Vemigo assumes no responsibility or liability for damages, losses, or dissatisfaction arising from service execution.

Specifically, Vemigo shall not be held responsible for:

• Loss, theft, or damage to personal belongings left inside the Customer's vehicle during service. Customers are strongly advised to remove all valuables, personal items, and sensitive belongings prior to handing over the vehicle for any service.
• Damage to the vehicle resulting from pre-existing or undisclosed mechanical or electrical issues. This includes situations where a vehicle's components may fail due to underlying faults not communicated by the Customer or unknown to the Service Partner. If a Customer is aware of any sensitive or compromised parts of the vehicle, it is their duty to inform the Service Partner before service begins.
• Service delays, rescheduling, or dissatisfaction due to factors beyond Vemigo's control, including but not limited to weather conditions, road traffic, vehicle condition, Partner unavailability, or force majeure events. While Vemigo may assist with rescheduling or dispute facilitation, we do not assume legal or financial liability for such interruptions.

Customers are encouraged to inspect their vehicles both before and after service delivery. Any concerns should be raised directly with the Service Partner at the time of service. Vemigo may assist in initiating a conversation or helping both parties arrive at a resolution, but the final responsibility lies solely with the Service Partner.

By using the platform, Customers acknowledge and accept that Vemigo's role is limited to facilitation and does not extend to direct responsibility for the actions, omissions, or quality of work delivered by independent Service Partners.

7. Conduct & Reviews

Customers using the Vemigo platform are expected to maintain respectful and appropriate behavior in all interactions with Service Partners, support staff, and other users. Vemigo maintains a zero-tolerance policy for abusive conduct, and reserves the right to take strict action in cases of inappropriate behavior.

Customers must not engage in harassment, verbal abuse, threats, intimidation, or defamatory language directed toward Service Partners. This includes in-person interactions during service, communication over phone or chat, or public statements made on social media or review platforms. Any such behavior may result in warnings, temporary suspension, or permanent deactivation of the Customer's account.

Vemigo values feedback and encourages Customers to share their service experiences through ratings and reviews. However, all reviews must be based on genuine, first-hand experiences and must remain respectful and factual. Reviews should not include:

• False or misleading claims
• Personal attacks or hate speech
• Inappropriate language
• Intentional attempts to damage a Service Partner's reputation for unrelated or malicious reasons

The platform reserves the right to moderate or remove reviews that are found to violate these standards or appear to be fraudulent, fabricated, or intended to manipulate Service Partner rankings.

Repeated misuse of the review system or violation of conduct expectations may result in account restrictions, including suspension of service access or complete removal from the Vemigo platform.

Vemigo encourages an environment of mutual respect and transparency, where honest feedback helps improve service quality and ensures fairness for all users.

PART E - TERMS FOR SERVICE PARTNERS

1. Onboarding & Training

To be eligible to offer services on the Vemigo platform, individuals or businesses must undergo a structured onboarding process. This includes the submission and verification of valid identification documents, address proof, and any relevant certifications or licenses that demonstrate professional expertise in vehicle cleaning, detailing, or repair work. Where applicable, a background verification may also be conducted to ensure the safety and trustworthiness of the Service Partner.

Vemigo may offer standardized training programs, operational manuals, and service delivery guidelines in the form of digital or physical training modules. These may include Standard Operating Procedures (SOPs) for each service category, safety instructions, customer handling techniques, and brand usage protocols. Service Partners are expected to familiarize themselves with this material and follow it diligently while delivering services under the Vemigo brand.

Brand kits and identity material such as uniforms, ID badges, equipment branding, and digital assets may also be provided or recommended, especially for exclusive or franchise-based partners. The use of such branding must adhere strictly to the guidelines provided.

Vemigo reserves the right to periodically assess the performance of Service Partners through quality audits, customer feedback, and service reports. Continued association with the platform is conditional upon meeting minimum quality benchmarks, service punctuality, adherence to SOPs, and maintaining professional conduct at all times. Failure to comply may result in warnings, temporary delisting, or permanent removal from the platform.

2. Operations

Once onboarded, Service Partners will receive service booking notifications through the Vemigo mobile application. These job notifications will include essential details such as Customer location, service type, scheduled time, and any specific instructions or notes. Service Partners are expected to respond to each booking within a defined time window by either accepting or rejecting the job. Failure to respond in time may result in the booking being reassigned to another available Partner.

Upon accepting a booking, it becomes the Service Partner's responsibility to coordinate arrival and complete the assigned task within the scheduled timeframe. To ensure transparency and real-time updates for the Customer, Service Partners must consistently update their job status through the app, including key milestones such as:

• En route to location
• Arrived at location
• Service started
• Service completed

Accurate status updates are critical for building Customer trust and for support or dispute resolution, if required.

All services should commence and conclude within the committed time slot as shown in the booking confirmation. If a delay is unavoidable due to traffic, weather, or operational issues, the Service Partner must immediately inform the Customer and attempt to reschedule or adjust expectations. Any extension beyond the scheduled slot must be mutually agreed upon by the Customer.

Repeated delays, poor communication, or failure to update status in the app may lead to performance warnings, reduced job assignments, or temporary suspension from the platform.

3. Responsibilities

All Service Partners associated with the Vemigo platform are expected to maintain a high standard of professionalism and customer service at all times. This includes arriving on time, being courteous, and maintaining a presentable and hygienic appearance throughout the job.

If uniforms are issued or recommended as part of the onboarding process or franchise agreement, Service Partners must wear them during service delivery to ensure brand consistency and customer recognition. In addition, Service Partners must carry all essential tools, cleaning materials, and safety equipment required to perform the services as per platform SOPs. Arriving unprepared or delivering incomplete services may result in customer complaints and potential penalties.

In the event that any damage occurs to the Customer's vehicle or property during service—whether accidental or due to negligence—the Service Partner must report the incident immediately through the app or to Vemigo's support team. Failure to disclose such incidents may lead to loss of trust, poor ratings, and suspension from the platform.

Under no circumstances should a Service Partner demand or accept additional payment from a Customer outside of the platform's billing process. Any adjustments to charges—such as added services or upgraded packages—must be routed through the app and approved by the Customer. Collecting unauthorized payments or negotiating offline deals violates the platform's integrity and may result in immediate delisting and legal consequences.

Service Partners are expected to act in the best interest of the Customers, follow platform policies, and maintain a respectful, honest, and safe working environment at all times.

4. Ratings & Feedback

To maintain transparency and service quality, all Service Partners on the Vemigo platform are rated by Customers after each completed job. Ratings typically cover aspects such as punctuality, professionalism, cleanliness, communication, and overall satisfaction with the service. These ratings help build credibility, influence future bookings, and serve as an important performance metric.

Service Partners are encouraged to deliver consistently excellent service to maintain high ratings and positive reviews. Customers may also provide written feedback highlighting specific experiences—positive or negative—which are visible on the platform and may influence other users' decisions.

Persistent low ratings, repeated complaints, or a trend of negative feedback may trigger corrective measures from Vemigo. This could include mandatory retraining, temporary suspension from receiving new bookings, or in severe or repeated cases, permanent removal from the platform.

In situations where a Service Partner believes a rating or review is unjust, biased, or based on a misunderstanding, they may raise a dispute through the support channel. Vemigo will investigate such cases where feasible. However, the removal or modification of reviews is not guaranteed, as the platform prioritizes authenticity and respects the Customer's right to share their genuine experience.

Maintaining a professional attitude, communicating clearly with Customers, and consistently delivering services as per SOPs are key to building a strong reputation and growing on the platform.

5. Independence

All Service Partners engaged through the Vemigo platform operate as independent contractors and not as employees, agents, or representatives of Vemigo. The relationship between Vemigo and the Service Partner is solely that of a facilitator and service provider, respectively. Nothing in the partnership, onboarding process, or daily operations shall be construed to create any employer-employee relationship, joint venture, franchise, or legal partnership.

As independent contractors, Service Partners are responsible for managing their own schedules, mode of operation, and business activities, provided they comply with the Standard Operating Procedures (SOPs) and quality guidelines established by Vemigo. The platform may set certain expectations to ensure service consistency and customer satisfaction, but it does not control how a Service Partner chooses to carry out the tasks beyond those service standards.

Service Partners are solely accountable for fulfilling any legal, tax, or regulatory obligations applicable under local, state, or national laws. This includes, but is not limited to:

• Business or trade license registration (if required)
• Compliance with labor laws (in case of employed assistants)
• Tax filings and GST registration (if applicable)
• Safety and environmental regulations related to the services offered

Vemigo shall not be responsible for any legal or financial consequences resulting from a Service Partner's failure to comply with applicable laws or statutory obligations. Partners are encouraged to seek independent legal or financial advice to ensure they meet all necessary compliance requirements related to their operations.

6. Indemnification

Service Partners agree to fully indemnify, defend, and hold harmless Vemigo, its parent company, directors, officers, employees, affiliates, and agents from and against any and all claims, demands, damages, losses, liabilities, judgments, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Any negligent act, omission, or misconduct by the Service Partner during the course of service delivery
• Any physical or property damage caused to the Customer or third parties during service
• Any unauthorized or illegal activity carried out while using the Vemigo platform
• Any breach of the Terms of Service, Standard Operating Procedures, or platform guidelines
• Any misrepresentation or false claims made to Customers or authorities
• Any violation of local, state, or national laws, including labor, tax, safety, and environmental regulations

This indemnification obligation survives the termination or suspension of the Service Partner's association with Vemigo. The Service Partner understands and agrees that they bear full legal and financial responsibility for their actions and that Vemigo shall not be liable for claims arising from individual or third-party service conduct.

Vemigo reserves the right to participate in the defense of any claim and to be represented by counsel of its own choosing, at the expense of the Service Partner, in matters where the platform's name, brand, or legal interests are implicated.

PART F - TERMS FOR SELLERS & DELIVERY PARTNERS

1. Listings

Sellers who wish to list products on the Vemigo platform must ensure that all product listings are complete, truthful, and in compliance with applicable Indian consumer protection laws and e-commerce guidelines. Each product entry must contain accurate and up-to-date details, including:

• Product name and brand
• Clear and recent photographs of the actual product
• Technical specifications and key features
• Applicable warranty or guarantee terms, if any
• Pricing, including applicable taxes
• Shipping or delivery timelines
• Return or replacement policy (if offered)

Misleading or exaggerated claims, fake product photos, or omitting important product details may result in removal of listings, account suspension, or other penalties under platform policy.

All products listed must adhere to relevant regulatory standards and consumer rights laws in India, including but not limited to:

• Legal metrology (packaging and labeling requirements)
• BIS certification (for applicable categories)
• Environmental or safety compliance (where required)
• Prohibition of counterfeit, prohibited, or restricted goods

Vemigo reserves the right to audit, modify, or delist any product that is found to be non-compliant, inaccurately described, or misleading in any way. It is the Seller's sole responsibility to ensure that their listings remain compliant at all times.

By listing products on the Vemigo platform, Sellers agree to maintain transparency, fairness, and legal responsibility for the content and delivery of the items they offer.

2. Pricing & Fulfillment

All product prices listed on the Vemigo platform are determined solely by the Seller. Vemigo does not interfere with pricing decisions but may provide guidance on competitive pricing, promotions, or discounts for specific campaigns. Sellers must ensure that the prices displayed on the platform are inclusive of all applicable taxes, fees, and platform charges, if any, and that they match the actual billing amount charged to Customers.

Once an order is placed by a Customer, it is the Seller's responsibility to ensure timely dispatch and accurate packaging of the product. Sellers must adhere to the promised dispatch timelines, and any delays or stock unavailability must be communicated immediately to avoid Customer dissatisfaction.

Delivery Partners, whether assigned by Vemigo or chosen by the Seller, are responsible for the safe and secure transportation of the product to the Customer. This includes proper handling, avoiding tampering, and ensuring delivery to the correct address and recipient.

Vemigo acts only as a facilitator for the order and delivery process and does not guarantee specific delivery timelines. While the platform may show estimated delivery windows, actual delivery may vary due to logistical, environmental, or operational constraints.

Vemigo shall not be held liable for any losses, damages, or Customer claims arising out of:

• Delayed deliveries
• Product loss or theft in transit
• Packaging damage
• Incomplete or incorrect delivery by Delivery Partners

Sellers and Delivery Partners are jointly expected to coordinate and uphold service quality, and must take proactive steps to address issues, including returns or escalations, as per platform policy.

3. Returns & Disputes

Customers purchasing products through the Vemigo platform may initiate return or refund requests in accordance with the return policy mentioned on the respective product listing. Each Seller is required to clearly define return eligibility, acceptable return conditions (e.g., unopened packaging, unused product, damaged on arrival), and the timeline within which a return request must be submitted (e.g., within 3 or 7 days of delivery).

Sellers must ensure that their return and refund terms are fair, transparent, and comply with Indian consumer protection laws. Once a return request is raised by a Customer, the Seller is expected to respond promptly, evaluate the request, and take necessary action — such as arranging reverse pickup, initiating a replacement, or processing a refund.

Vemigo may act as a neutral mediator in disputes between Customers, Sellers, and/or Delivery Partners. Mediation may include reviewing communication logs, verifying evidence (e.g., photos or delivery proof), and facilitating dialogue between parties. However, Vemigo does not guarantee resolution in favor of any party and holds no liability for compensation unless clearly mandated by applicable law or platform policy.

Delivery Partners are responsible for ensuring proper verification during product handover, including confirming the recipient's identity, inspecting returned items (if applicable), and updating delivery status in real-time. Failure to follow protocol may result in delivery disputes, chargebacks, or operational penalties.

Sellers and Delivery Partners must cooperate in good faith to resolve disputes, avoid escalation, and protect customer trust in the platform. Non-compliance or repeated customer complaints may lead to delisting, payment holds, or permanent removal from the platform.

PART G - GENERAL TERMS FOR ALL USERS

1. Platform Use

All users of the Vemigo platform—including Customers, Service Partners, Sellers, and Delivery Partners—must use the platform in a lawful, respectful, and secure manner. By accessing or using the website, mobile application, or any other services offered by Vemigo, users agree to comply with all applicable laws, platform policies, and ethical standards.

Users are strictly prohibited from uploading, transmitting, or distributing any viruses, malware, spyware, ransomware, or any form of malicious code that may disrupt, harm, or compromise the integrity or performance of the platform, its users, or its backend systems. Attempting to gain unauthorized access to the platform's servers, APIs, databases, or user accounts is a serious violation and may lead to criminal prosecution.

Users must not exploit bugs, loopholes, or system vulnerabilities for personal gain or to harm others. Any attempt to manipulate booking flows, review systems, pricing, or promotional offers is strictly prohibited.

Additionally, all forms of abusive behavior—including hate speech, defamation, harassment, impersonation, or threats—towards other users, Service Partners, staff, or platform representatives are unacceptable and may result in legal action.

Vemigo reserves the right to monitor usage patterns, investigate suspicious activities, and take appropriate action—including immediate suspension, permanent account termination, or legal proceedings—against any user found in violation of these terms.

Continued use of the platform constitutes acknowledgment and acceptance of these terms.

2. Data Privacy

Vemigo is committed to safeguarding the personal information of all users, including Customers, Service Partners, Sellers, and Delivery Partners. All data collected through the platform is handled in accordance with our [Privacy Policy], which outlines what data is collected, how it is used, stored, and protected.

User data may include, but is not limited to: name, contact information, location, booking history, payment details (handled by third-party gateways), service preferences, reviews, and communication logs. This data is collected primarily to provide a seamless user experience, facilitate service bookings, improve platform functionality, and comply with applicable legal and regulatory requirements.

Vemigo uses this data solely for:

• Facilitating bookings and service logistics
• Customer support and communication
• Service quality improvements and analytics
• Verification, fraud prevention, and legal compliance
• Marketing and promotions (only if consented to by the user)

Under no circumstances does Vemigo sell, rent, or trade user data to third parties for commercial gain. Any data sharing with external entities—such as payment processors, background verification partners, or regulatory authorities—is done strictly on a need-to-know basis and in line with legal obligations.

Users have the right to access, correct, or delete their personal data in accordance with the procedures outlined in the Privacy Policy. By using the Vemigo platform, users acknowledge and consent to the collection and use of their data as described.

Vemigo employs industry-standard security protocols, including encryption, secure servers, and restricted access controls, to protect user data from unauthorized access or misuse.

3. DND Consent

By registering on the Vemigo platform, users expressly consent to receiving service-related communications from Vemigo and its authorized representatives via phone calls, SMS, emails, or in-app notifications. These communications may include, but are not limited to:

• Booking confirmations and reminders
• Service updates or delays
• Payment alerts and invoices
• Feedback requests and support follow-ups
• Platform policy changes or important notices

This consent applies even if the user's mobile number is registered under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) maintained by telecom authorities in India. Since these communications are transactional and essential to delivering services requested by the user, they are exempt from standard DND restrictions.

Vemigo assures that such communications will be limited to service-related or account-related matters. Promotional communications (if any) will be sent only where users have opted in separately and may be opted out at any time.

Users who wish to revoke their DND override consent for transactional messages may do so by deactivating their Vemigo account or contacting support, understanding that such revocation may affect service delivery and platform functionality.

4. Intellectual Property

All intellectual property associated with the Vemigo platform—including but not limited to the software code, user interface design, logos, trademarks, brand names, graphics, text, layouts, databases, icons, images, videos, service flow architecture, and all other forms of content—is the exclusive property of Credoit Technologies Pvt. Ltd., unless otherwise stated.

These intellectual assets are protected under applicable Indian and international copyright, trademark, and intellectual property laws. No part of the platform—whether web-based, mobile, or otherwise—may be copied, reproduced, republished, reverse-engineered, decompiled, downloaded, distributed, or exploited for commercial purposes without prior written permission from Credoit Technologies Pvt. Ltd.

Any unauthorized use, reproduction, or distribution of Vemigo's intellectual property—including but not limited to unauthorized use of the Vemigo brand, impersonation, or usage of its codebase, design elements, or internal content—will be considered a legal violation and may result in immediate termination of access, civil liabilities, or criminal prosecution under applicable law.

Users, partners, or third-party affiliates must not imply any association, endorsement, or partnership with Vemigo unless officially authorized in writing.

All rights not expressly granted under these terms are reserved by Credoit Technologies Pvt. Ltd.

5. Platform Availability

Vemigo aims to ensure that its platform—including the website, mobile application, and backend systems—is available and accessible to users at all times. However, due to the nature of digital infrastructure, certain interruptions or downtimes may occasionally occur.

These interruptions may be caused by:

• Scheduled maintenance and system upgrades
• Emergency technical fixes or security patches
• Server or data center outages
• Internet service disruptions or connectivity issues
• Third-party service failures (e.g., payment gateways, hosting providers)
• Natural disasters, power outages, or other force majeure events

While every effort is made to minimize disruptions and notify users in advance of planned maintenance, Vemigo does not guarantee continuous, uninterrupted, or error-free access to its platform at all times.

Users acknowledge that occasional downtimes are a normal part of operating a cloud-based digital service and agree that Vemigo shall not be held liable for any loss of data, delayed bookings, service interruptions, or business losses resulting from temporary unavailability of the platform.

Vemigo reserves the right to modify, suspend, or discontinue any part of the platform or its features at any time, with or without notice, for operational or legal reasons.

6. Links to Third-party Sites

The Vemigo platform may contain links to third-party websites, applications, or services that are not owned, operated, or controlled by Credoit Technologies Pvt. Ltd. These links are provided solely for the convenience of users—to access partner offerings, payment gateways, informational resources, or external integrations.

Vemigo does not endorse, monitor, or take responsibility for the content, accuracy, availability, reliability, security, or privacy practices of any third-party website or service that may be linked from or integrated into the platform. Users accessing such external sites do so entirely at their own risk.

Once redirected to a third-party site, users are subject to the terms of service and privacy policies of that external provider. Vemigo makes no warranties or representations regarding the completeness, legality, or safety of content on those sites, and shall not be held liable for any loss, damage, or harm that arises from interactions with or reliance upon such third-party platforms.

Users are encouraged to exercise caution and conduct their own due diligence before sharing any personal, financial, or sensitive information with third-party websites.

The inclusion of third-party links on the Vemigo platform does not imply any affiliation, partnership, or endorsement unless explicitly stated.

7. Force Majeure

Vemigo shall not be held liable for any failure or delay in the performance of its obligations under these Terms of Use if such failure or delay is caused by circumstances beyond its reasonable control. These events, commonly referred to as "force majeure," may include, but are not limited to:

• Natural disasters such as floods, earthquakes, fires, or storms
• Widespread internet outages or telecommunications breakdowns
• Strikes, labor disputes, or industrial disturbances
• Epidemics, pandemics, or public health emergencies
• Acts of war, terrorism, civil unrest, or political instability
• Government regulations, restrictions, or actions, including lockdowns or bans
• Power failures or disruptions to transportation or logistics infrastructure

During such events, Vemigo will make reasonable efforts to resume operations and restore service as quickly and safely as possible. However, users acknowledge that certain services, features, or communications may be temporarily unavailable, delayed, or modified without prior notice due to the nature of the disruption.

This clause applies to all obligations and responsibilities outlined under these Terms, including but not limited to service delivery, order fulfillment, platform accessibility, and customer support.

No party shall be considered in breach of their obligations during the period such force majeure events persist, provided that reasonable efforts are made to mitigate the impact and resume normal operations as soon as feasible.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Vemigo (operated by Credoit Technologies Pvt. Ltd.), including its directors, officers, employees, agents, affiliates, and partners, shall not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or in connection with:

• The use or inability to use the Vemigo platform
• Delays, interruptions, or system downtimes
• Any transaction conducted through the platform
• The quality, performance, or failure of services or products delivered by third-party Service Partners, Sellers, or Delivery Partners
• Loss of data, loss of profits, loss of business opportunity, or reputational damage
• Any unauthorized access to or alteration of user data or transmissions
• Errors, bugs, inaccuracies, or outdated content on the platform

This limitation of liability applies whether such damages arise in contract, tort (including negligence), strict liability, or otherwise—even if Vemigo has been advised of the possibility of such damages.

Vemigo's total liability, in any case, shall not exceed the amount paid (if any) by the user to Vemigo for the specific service or transaction in question. If no amount was paid, the user agrees that their sole and exclusive remedy shall be to discontinue the use of the platform.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so certain parts of this clause may not apply to all users. In such cases, Vemigo's liability shall be limited to the maximum extent permitted by law.

9. Termination

Vemigo reserves the right to suspend, restrict, or permanently terminate any user account—whether belonging to a Customer, Service Partner, Seller, or Delivery Partner—at its sole discretion, without prior notice, for reasons including but not limited to:

• Violation of these Terms of Use or other platform policies
• Fraudulent, abusive, or illegal activity
• Repeated customer complaints or service failures
• Misuse of platform features, data, or communication channels
• Providing false or misleading information during registration or service
• Attempting to manipulate pricing, reviews, or booking systems
• Engaging in behavior that harms the reputation or operations of Vemigo or its users

Such termination may result in the loss of access to the platform, ongoing service engagements, pending transactions, or accrued benefits. In cases of suspected fraud or criminal conduct, Vemigo may also report the matter to the appropriate legal authorities.

Users who wish to voluntarily close or delete their account may do so by contacting Vemigo customer support. Upon successful verification, the account will be deactivated, and associated data will be processed in accordance with the platform's Privacy Policy and applicable data retention laws.

Termination does not relieve a user of any pending financial obligations or liabilities incurred prior to account closure. Vemigo also reserves the right to withhold or settle payments, impose penalties, or take legal action where warranted.

10. Amendments

Vemigo reserves the right to update, modify, or revise these Terms of Use at any time to reflect changes in legal requirements, business practices, platform features, or user feedback. Amendments may include updates to policies governing user conduct, service delivery, payment processes, data usage, or any other provision outlined herein.

Whenever material changes are made, users will be notified through reasonable means—such as email, push notifications, or in-app announcements. The updated Terms will be published on the platform with a revised "Last Updated" date.

It is the user's responsibility to review the Terms periodically and stay informed of any updates. Continued access to or use of the platform after such changes have been communicated shall constitute the user's acceptance of the revised Terms.

If a user disagrees with the updated Terms, they may discontinue use of the platform and request account deletion. Failure to do so within a reasonable timeframe will imply continued acceptance and compliance with the latest version of the Terms.

11. Governing Law

These Terms of Use, along with any related policies, agreements, disclaimers, and communications, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

In the event of any dispute, controversy, or claim arising out of or relating to the use of the Vemigo platform, the services provided, or these Terms, the matter shall be subject to the exclusive jurisdiction of the courts located in Aurangabad, Maharashtra, India.

By using the platform, all parties—whether Customers, Service Partners, Sellers, or Delivery Partners—expressly consent to the jurisdiction of the said courts and waive any objections to such jurisdiction or venue, including those based on inconvenience or other forum preferences.

This clause shall survive termination of any user relationship with Vemigo and shall apply to all legal claims, whether contractual, statutory, or in tort.

12. Severability

If any provision, clause, or part of these Terms of Use is determined to be unlawful, invalid, or unenforceable under applicable law by a court of competent jurisdiction, that specific provision shall be deemed severed from the Terms and shall not affect the validity or enforceability of the remaining provisions.

The remainder of the Terms shall continue in full force and effect, and the unenforceable portion shall be interpreted, modified, or limited to the minimum extent necessary to comply with applicable law while preserving the original intent and purpose of the Terms.

This clause ensures that the Terms remain operational and enforceable, even if a particular provision is found to be deficient or in conflict with legal standards.

13. Entire Agreement

These Terms of Use, together with the Vemigo Privacy Policy and any additional guidelines, rules, disclaimers, or platform-specific policies made available or communicated through the website or mobile application, constitute the entire agreement between the user and Vemigo (operated by Credoit Technologies Pvt. Ltd.).

This agreement supersedes all prior discussions, understandings, or agreements—whether oral or written—between the user and Vemigo regarding the subject matter covered herein.

No oral statements or representations made by Vemigo personnel or affiliates shall be deemed to modify or supplement these Terms unless formally documented and published by the platform.

In the event of any inconsistency between these Terms and other policy documents (such as product-specific terms or service-level agreements), the most recently updated version of the relevant policy shall prevail to the extent of such inconsistency.

By continuing to use the platform, users acknowledge that they have read, understood, and agreed to be bound by the complete set of Terms and related policies.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Use, or if you need assistance related to your account or services, you may contact us through the following channels:

• Company Name: Credoit Technologies Pvt. Ltd.
• Platform: Vemigo
• Email: support@vemigo.in
• Phone: +91-8378 997 997
• Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST